By purchasing a product from Birddog Lighting you agree to abide by the following return policy.
Free Return Shipping
A customer may return an item for any reason within the first 30 days of receiving it. For customers in the continental US a prepaid label for standard ground will be provided at no charge.
All returns require a Return Merchandise Authorization (RMA) number. To initiate the free return process and obtain an RMA number login to your account then click the Return Items link next to the order you wish to return or contact BDL at (406) 586-5970 for further assistance. An RMA must be obtained within 30 days of receiving the product. Product must be returned complete, in like new condition, and in the original box. All returns are subject to approval and the refund policy stated below. Does not include motifs, oversized items, and/or items shipped via freight carrier. Other exclusions apply. Please see Exclusions below.
All returns requiring a refund are subject to a 20% restock fee and must be returned in like new condition within 30 days of receiving the product. If taken as an account credit the restocking fee will be waived. An RMA must be obtained by contacting BDL prior to returning the item. Holiday items purchased within 30 days of the intended holiday cannot be returned for a refund. Shipping costs are non refundable.
Customers have the option to exchange or return an item for store credit without incurring a restock fee. An item being exchanged or returned for store credit must be returned in like new condition and in the original box within 30 days of receiving the product. An RMA must be obtained by calling BDL directly for any items exchanged. Some exclusions apply. Please see Exclusions below.
Any item received damaged due to shipping must be reported to BDL within 7 business days of receiving the package. Please inspect the package upon receipt to make sure all parts are included and no damage is present. If you encounter damage or missing parts, please contact BDL at (406) 586-5970 to request a damage call tag (DCT). Once a DCT has been issued the item must be returned to the shipping company in the original packaging. If no DCT is issued an (RMA) number may be issued for return of the product to BDL for inspection of damages. Once received, if damage is found to be caused by shipping or improper packing, a replacement will be sent free of charge.
An item found to be defective within the warranty period must be returned to BDL in the original packaging for evaluation. In the event of a return of a defective item, an RMA number must be obtained by contacting BDL at (406) 586-5970. If the product is found defective a replacement will be sent free of charge.
The following items have a NO RETURN POLICY:
1. Special Orders
Any item that is considered special order. Special order is defined as any non-inventory item or group of items which was ordered expressly and uniquely for a specific customer.
2. Pre-Cut LED Rope or Strip Light
Any item that is considered a custom cut, a sample, or that has been cut or sized by Birddog Lighting specifically for that customer’s unique requirements and specifications.
3. Clearance, Closeout, and Overstock Items
Any item that is sold as a partial product, open box, used, or otherwise less than new.
Any item that is considered a Motif, including but not limited to rope light motifs, neon light motifs, and M5 motifs do NOT qualify for returns. Please see warranty policy for options if you are having trouble with your motif.
Birddog Lighting reserves the right to amend the return policy at any time without prior notice.