We offer both Federal Express and United States Postal Service ground and express shipping. Rates are based on the weight and size of the item or items and your location and are shipped with mandatory insurance included in the shipping price. Shipping times may be subject to change due to severe weather that interferes with the normal processing and transport of shipments. Vist the Federal Express terms and conditions page for more information. APO's / FPO's ship via USPS prioity mail only. Customs forms are required for all APO's / FPO's greater than 16 ounces. The customer will be responsible for any duties and fees due for their purchase.
ChargesAll Shipping charges are calculated during the first step of checkout before your transaction is processed. This will allow you to view the different shipping options and costs to your location before completing your transaction. Please note that some services are not available for Canada, Alaska, and Hawaii.
Processing and DeliveryIn stock items will ship from our warehouse within 1-2 business days of your order. If your email was provided, a copy of your transaction and tracking number will be sent to you as soon as it leaves our warehouse. All delivery times listed are approximate. Federal Express and the USPS do not guarantee these delivery times. Please visit the Federal Express Policy Page or the USPS Website for more information on shipping times, and guarantees. Birddog Lighting is not liable for lost, stolen or late packages.
International OrdersInternational orders will be shipped via Federal Express. If you would like to arrange alternate shipping please contact us at email@example.com. Orders will be subject to customs forms, and any duties and fees will be paid by the customer.
Rush Order Option (same day shipping)If the Rush Order option is selected, Birddog Lighting will process & ship your order the same business day that it is placed rather than in the normal order processing time of 1-2 business days, provided your order is received by the cut off time to be processed that same business day and you will be paying with a credit or debit card. The cut off times are M-F until 10am MST for online orders and M-F until 2pm via telephone. Not all products are available for Rush Order after 10 am MST. The shipping method that you choose during checkout determines how long the shipper takes to deliver the package to you from the time that they pick up the package from our warehouse. Rush Order Processing does not speed up the shipping time, it determines how quickly the order is processed & transferred into the hands of the shipper. Due to occasional conditions beyond our control, this service is not always guaranteed, and can be fully refunded if necessary.
If you have any problems or think shipping charges are incorrect please contact us at firstname.lastname@example.org