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5 Key Questions to Ask When Partnering With an LED Lighting Supplier

May 4th 2020

5 Key Questions to Ask When Partnering With an LED Lighting Supplier

Lighting plays an important role in the everyday hustle and bustle of your company's workforce. It's almost never noticed, but always there when you need it.

The LED lighting is a phenomenal way to provide all the extra lighting needs that you have in your building while also prioritizing sustainability.

In order to keep up with all of your needs, you'll find it advantageous to partner up with an LED lighting supplier. But how do you go about finding the right one?

Here are several questions you should ask an LED lighting company when partnering up with their services. Consider all of these questions in your search.

1. How Many Years Have You Been in Business?

To be fair, this is a question that you'll want to ask any company you're looking to grow a business to business relationship with.

However, it's especially important here to find out how long their specific LED lighting company has been around. 

The longer they've been in business, the more you can trust their business savvy. The process of finding a good LED lighting provider isn't solely about the lights, it's also about the level of customer service.

When you run out of LED banner lights for your office, how quickly can you depend on them to replenish your stock? Will they keep an organized list of all your lighting needs?

2. How Trustworthy are Your Products?

This might seem like an interesting question to ask a supplier. However, you're purchasing lights from a supplier for the sole purpose of not having to replace them every few weeks. 

Because of that, it's fair to ask for specifics on their lighting products. Which brands do they use? Why do they use those brands in particular? Is there a quality system that they go through for their lights? Do you manufacture your own?

Would they be willing to provide you with samples? Can they provide specifics on the materials their LED lights are made of? What are the best uses for their LED Lights?

If you're going to be partnering up with them for the long haul, you want to make sure that you're teaming up with a trusted supplier in the industry.

3. Who Will I Be Working With?

You are wanting to turn this first-time purchase into a partnership that continues for years and years to come. Because of that, you want to make sure you enjoy who you'll be working within that partnership.

Be sure to ask who will be your direct point of contact. Who can you call, no matter the time of day, to fill an order for you?

Who will be the one to field all of your questions? Will there be multiple people that you'll have direct numbers for? What's the best way to get ahold of them?

You want to make sure that you'll be working with someone that knows their stuff.

What good is it to you to get your lights from a company that's been in service for over 30 years, yet have to deal with a new representative who doesn't know what LED stands for.

You want the high level of customer service that you paid for, make sure you're working with the people in their building that can give that to you.

4. How Efficient is Your Distribution?

Ah yes, the silent killer known as turnaround time can be a lethal pain in the you-know-what.

Sure you have a great contact to work with and the supplier has outstanding lighting products for your needs, but how long will they take to deliver?

Will you have to sit around for an entire week with a light or two out in your office while you wait for the shipment to come in? 

What if you have clients walk into your building for the first time while that light is out? 

That would be an underwhelming first impression, and one that's hard to shake. For that reason, you need to make sure your LED lights will come in as expected.

Sometimes, rather than asking this question, it's better to gauge the delivery time that you can expect by asking for a sample. Keep a calendar of how long it takes for the sample to come in. 

To avoid a messy breakup in the future with this partnership, make sure you're teaming up with a supplier that has tremendous shipping methods.

5. Do You Have Referrals?

Every business since the dawn of time has talked about their high standards for quality and installation. For that reason, you can't necessarily take them at their word.

However, the insight into their previous and current customers is a gold mine. It gives you a look into what it'd be like to work with the supplier directly.

Ask the LED lighting supplier if they have references that you can reach out to. The high-quality suppliers won't hesitate to give you several numbers you can call.

Be sure to ask about things like turnaround time on orders, their customer experiences, how long they've partnered with the supplier, if there are any improvements they'd make, etc.

Consider These Questions When Partnering With an LED Supplier

Now that you've seen the most important questions to ask as you're partnering up with an LED lighting supplier, it's time to find the right company to fit your needs.

Be sure to read this article for more information on how LED environmental lighting can help with your company's initiatives for going green.

For more inquiries, please reach out via our contact us page and we'll be happy to assist you further!