Return Policy

LIABILITY
By purchasing any item from Birddog Distributing, Inc., the buyer warrants that they are in compliance with their local, state, federal, and all applicable laws and are legally able to purchase these items. Birddog Distributing, Inc. cannot be held responsible for any non-compliance with these laws. Birddog Distributing, Inc. cannot be held responsible for any damage or injury to a person or property resulting from the use of any item sold by Birddog Distributing, Inc. The buyer understands that they are responsible for the safe handling of motorized vehicles or any other item purchased from Birddog Distributing, Inc.

RETURN POLICY
Products damaged by neglect, abuse, or that are otherwise exposed to extreme conditions will not be covered by our warranty.

If your product arrives damaged or defective or is found to be defective within the first 30 days of normal use, a replacement or refund will be given at the discretion of Birddog Distributing, Inc.

Any item that is returned in good working order without defect or damage within 30 days of the delivery date may be eligible for a full refund less shipping and handling, insurance, and a 15% restocking fee.

The following items have a NO RETURN POLICY:

 

1. Special Orders

Any item that is considered special order. Special order is defined as any non inventory item or group of items which was ordered expressly and uniquely for a specific customer.

2. Custom Cuts

Any item that is considered a custom cut, a sample, or that has been cut or sized by Birddog Distributing, Inc specifically for that customer’s unique requirements and specifications.

3. Closeout Items

Any item that is sold as a partial product, open box, used, or otherwise less than new

Birddog Distributing, Inc. will exchange or replace any defective merchandise (other than specified as exceptions under our return policy). You will be responsible for the shipping cost to return the unit to Birddog Distributing, Inc. If an item is damaged in transit to you, we will contact the carrier of the parcel for a damage claim and replacement parts will be issued. Again be sure to fully inspect the shipment when it arrives, notify the driver of any damage or missing pieces and mark the invoice or inspection form accordingly. Be sure to have the driver sign this form along with your signature. Contact Birddog Distributing, Inc. and send a copy showing damages and pictures if possible. You are responsible for shipping both to and from your location (Items that offer free or inclusive shipping are subject to shipping charges).

All returns must be called in or emailed in advance. Replacement parts will be issued for damaged items or manufacturer defects that fall under the 30-day time frame. Return Authorization Number is required before any replacement claim will be accepted. Simply call 406-586-5970 or send email to returns@birddogdistributing.com explaining the reason for the return. All returned merchandise must be in the original carton in like new condition. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. The RMA number must be clearly visible on the OUTER SHIPPING BOX, NOT THE ACTUAL PRODUCT BOX. Any packages received without a detailed description will be placed on hold until we are contacted by the buyer.