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Warranty Information

Exclusions & Liability

All warranties herein will exclude any items installed incorrectly, misused, neglected, altered, or abused. Any damages, failures, or defective items are subject to the discretion of Birddog Lighting (BDL henceforth). Any linear lighting product that is packaged on a spool must be taken off the spool before applying power. Plugging it in on the spool or reel will void all warranties and may pose a risk of fire. Please be sure to follow any product specific instructions found in or on the packaging, included in the box, or on www.birddogdistributing.com.

BDI shall have no liability whatsoever in any event for payment of incidental or consequential costs including, without limitations, installation costs, and damages for personal injury or property.

*Use of a surge protector is highly recommended. Failure to use one may void the warranty.

Damaged Items

Any item(s) received damaged due to shipping must be reported to BDL within 7 business days of receiving the package. Please inspect the package(s) upon receipt to make sure all parts are included and no damage is present. If you encounter damage or missing parts, please contact BDL at (406) 586-5970 to request a damage call tag (DCT). Once a DCT has been issued the item must be returned to the shipping company in the original packaging. If no DCT is issued a Return Merchandise Authorization (RMA) number may be issued for return of the product to BDL for inspection of damages. Once received, if damage is found to be caused by shipping or improper packing, a replacement will be sent free of charge.

Defective Items

Any item(s) found to be defective within the warranty period must be returned to BDL in the original packaging for evaluation. In the event of a return of a defective item(s), an RMA number must be obtained by contacting BDL at (406) 586-5970. Free shipping is offered for defective item(s) returned to BDL. Click here for more information on free return shipping. If the product is found defective a replacement will be sent free of charge.

Returns

A customer may return an item for any reason within the first 30 days of receiving it by contacting BDL to obtain an RMA number and a return shipping label. An RMA can be obtained calling BDL at (406) 586-5970. An RMA must be obtained within 30 days of receiving the product. All returns are subject to a 15% restocking fee. If taken as an account credit the restocking fee will be waived. For complete details please see our Return Policy.

The following items have a NO RETURN POLICY:

1. Special Orders

Any item that is considered special order. Special order is defined as any non inventory item or group of items which was ordered expressly and uniquely for a specific customer.

2. Custom Cuts

Any item that is considered a custom cut, a sample, or that has been cut or sized by Birddog Lighting specifically for that customer’s unique requirements and specifications.

3. Clearance, Closeout, and Overstock Items

Any item that is sold as a partial product, open box, used, or otherwise less than new.

All returns are subject to approval and the refund policy stated below.

Refunds

All returns are subject to a 15% restock fee and must be returned in like new condition within 30 days of receiving the product. An RMA must be obtained by calling BDL directly for any items returned for a refund.


Product Warranty

Below you will find product specific warranty information, as well as general warranties that cover all Birddog Lighting products.

LED Rope Lights

LED rope lights carry a 30 day manufacturer’s warranty for non-working sections and the included accessories. For section(s) failures, a replacement section(s) will be sent out along with an invisible splice kit(s) free of charge for the end user to make repairs. If, during troubleshooting with a BDL representative, the entire product is found to be defective or 30% or greater is not working, an RMA number may be issued for further testing to determine the cause. If the product is found defective a replacement will be sent free of charge.

After the 30 days the LED rope lights will carry a 2 year limited warranty on non-working sections. During this time any failed section(s) will be covered by free replacement section(s) and invisible splice kit(s) for repair by the end user. In the event of a failure that includes 30% or more, special consideration (at the sole discretion of BDL) may be made for replacing the entire spool(s) only upon the return and testing of the product(s) by BDL.

Incandescent Rope Lights

Incandescent rope lights carry a 30 day manufacturer’s warranty for non-working sections and the included accessories. A replacement section(s) will be sent out along with an invisible splice kit(s) free of charge for the end user to make repairs. If, during troubleshooting with a BDL representative, the product is found to be defective or 30% or greater is not working, an RMA number may be issued for further testing to determine the cause. If the product is found defective a replacement will be sent free of charge.

LED Strip Lights

LED strip lights carry a 30 day manufacturer’s warranty for non-working sections and the included accessories. For section(s) failures a replacement section(s) will be sent out along with solder-less splices free of charge for the end user to make repairs. If, during troubleshooting with a BDL representative, the product is found to be defective or 30% or greater is not working, an RMA number may be issued for further testing to determine the cause. If the product is found defective a replacement will be sent free of charge.

After the 30 days the LED strip lights will carry a 2 year limited warranty on non-working sections. During this time any failed section(s) will be covered by a free replacement section(s) and solder-less splices for repair by the end user. In the event of a failure that includes 30% or more, special consideration (at the sole discretion of BDL) may be made for replacing the entire spool(s) only upon the return and testing of the product(s) by BDL.

LED Rigid Bars

LED rigid bars are covered for defects by a 2 year limited warranty. Any item(s) that are found defective must be returned to BDL for testing by obtaining an RMA number. If found defective a replacement will be sent free of charge.

String Lights (LED and Incandescent)

A 90 day limited warranty will cover any defective item(s). Any item(s) that are found defective must be returned to BDL for testing by obtaining an RMA number. If the item is found to be defective a replacement will be sent free of charge.

LED T8

Our LED T8 lights carry a 30 day manufacturer’s warranty and a limited 3 year warranty for non-working and defective tubes. If, during troubleshooting with a BDL representative, the product is found to be defective, an RMA number may be issued for further testing to determine the cause. If the product is found defective a replacement will be sent free of charge.

LED Household Bulbs

Our LED Household bulbs carry a 30 day manufacturer’s warranty and a limited 2 year warranty for non-working and defective bulbs. If, during troubleshooting with a BDL representative, the product is found to be defective, an RMA number may be issued for further testing to determine the cause. If the product is found defective a replacement will be sent free of charge.

LED Panel Lights

Our LED Panel lights carry a 30 day manufacturer’s warranty and a limited 3 year warranty for non-working and defective panels. If, during troubleshooting with a BDL representative, the product is found to be defective, an RMA number may be issued for further testing to determine the cause. If the product is found defective a replacement will be sent free of charge. If a section goes out in the LED panel light, the panel light must be returned by obtaining an RMA number for repair.

LED Automotive Bulbs

Our LED automotive bulbs carry a 30 day manufacturer’s warranty and a limited 2 year warranty for non-working and defective bulbs. If, during troubleshooting with a BDL representative, the product is found to be defective, an RMA number may be issued for further testing to determine the cause. If the product is found defective a replacement will be sent free of charge.

Motifs

Motifs carry a limited 90 day warranty. Any defective motifs must be returned to BDL for testing and evaluation. Please contact BDL for an RMA number. If the motif is found to be defective BDL will repair or replace the motif free of charge. Motifs are excluded from the free return policy. For more details, please see our Return Policy.

All Other Products

Most products not specifically mentioned in the above policy will be covered by a limited 90 warranty. An RMA number must be obtained before returning any product(s).