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Red-Green Moving Laser Light Projector

Return Policy

By purchasing a product from Birddog Lighting you agree to abide by the following return policy.

Free Return Shipping

A customer may return an item for any reason within the first 30 days of receiving it. Customer is responsible for checking items within 7 days of receiving them to ensure accuracy. For customers in the continental US a prepaid label for standard ground will be provided at no charge. All returns require either a Return Merchandise Authorization (RMA) number or a completed Return Authorization Form (RAF). To initiate the free return process and obtain an RMA number please contact BDI at (406) 586-5970 or alternatively you may download the RAF form here. An RMA must be obtained within 30 days of receiving the product. Product must be returned complete, in like new condition, and in the original box. All returns are subject to approval and the refund policy stated below. Does not include motifs, oversized items, and/or items shipped via freight carrier. Other exclusions apply. Please see Exclusions below
 

Refunds

All returns requiring a refund are subject to a 15% restock fee and must be returned in like new condition within 30 days of receiving the product. If taken as an account credit the restocking fee will be waived. An RMA must be obtained by contacting BDI prior to returning the item. Holiday items purchased within 30 days of the intended holiday cannot be returned for a refund.
 

Exchanges

Customers have the option to exchange or return an item for store credit without incurring a restock fee. An item being exchanged or returned for store credit must be returned in like new condition and in the original box within 30 days of receiving the product. An RMA must be obtained by calling BDI directly for any items exchanged. Some exclusions apply. Please see Exclusions below.
 

Damaged Items

Any item received damaged due to shipping must be reported to BDI within 7 business days of receiving the package. Please inspect the package upon receipt to make sure all parts are included and no damage is present. If you encounter damage or missing parts, please contact BDI at (406) 586-5970 to request a damage call tag (DCT). Once a DCT has been issued the item must be returned to the shipping company in the original packaging. If no DCT is issued an (RMA) number may be issued for return of the product to BDI for inspection of damages. Once received, if damage is found to be caused by shipping or improper packing, a replacement will be sent free of charge.
 

Defective Items

An item found to be defective within the warranty period must be returned to BDI in the original packaging for evaluation. In the event of a return of a defective item, an RMA number must be obtained by contacting BDI at (406) 586-5970. If the product is found defective a replacement will be sent free of charge.
 

 

Exclusions

The following items have a NO RETURN POLICY:

1. Special Orders

Any item that is considered special order. Special order is defined as any non-inventory item or group of items which was ordered expressly and uniquely for a specific customer.
 

2. Pre-Cut LED Rope or Strip Light

Any item that is considered a custom cut, a sample, or that has been cut or sized by Birddog Lighting specifically for that customerís unique requirements and specifications.

3. Clearance, Closeout, and Overstock Items

Any item that is sold as a partial product, open box, used, or otherwise less than new.

 

Birddog Dsitributing, Inc. reserves the right to amend the return policy at any time without prior notice.